Policies

TERMS OF SERVICE:

All orders placed by 3:00 PM will be processed on the same day. Orders placed after 3:00 pm will be processed on the next business day. All orders must be placed and processed through our online portal at store.fabertile.ca, with the exception of commercial projects.

All prices listed are in Canadian Dollars as FOB FABER Warehouse. One and one-half percent (1.5%) interest per month being eighteen percent (18%) annual will be charged on all overdue accounts. All orders will be subject to an account hold until all outstanding overdue balances are paid in FULL. Title to all goods remain in the name of FABER Surfaces until paid for and FABER shall have the right to enter any premises where such goods are located in order to recover possessions in the event of non-payment. 

 

SHIPPING POLICY:

Local GTA deliveries via FABER truck will be a charge of $50, this includes delivery with a truck-level loading dock, a forklift onsite must be available to ensure delivery. Deliveries within the GTA will be done a delivery schedule. Please call our Order Desk to verify your zone/date. We are not able to provide hourly ETA's, however scheduled deliveries will be delivered no later than 5 pm. Any shipment that is undeliverable through no neglegence of Faber is subject to a $25 return fee. If the product is to be re-delivered there will be an additional Delivery charge of $50.

FABER Delivery Schedule:
MONDAY: Alliston - Barrie - Bolton - Brampton - Caledon - Cookstown - Concord - Etobicoke - Mississauga - Vaughan - Woodbridge 
TUESDAY: Ajax - Aurora - Bowmanville - Markham - Newmarket - Oshawa - Pickering - Richmond Hill - Scarborough - Stouffville - Toronto - Unionville - Whitby 
WEDNESDAY: Ancaster - Brantford - Cambridge - Elmira - Georgetown - Guelph - Kitchener - Milton - Mount Hope - Norval - St.Agatha - Waterloo 
THURSDAY: Burlington - Font Hill - Fort Erie - Hamilton - Niagara Falls - Oakville - St.Catharines - Stoney Creek - Thorold - Welland

Pick-up hours are 8:00 am - 4:30 pm daily. For same-day pick-up orders, a 4-hour lead time is mandatory. If orders for pick-up are placed later than 1:30 pm the order will be available the next business day.

For pick-up orders, FABER warehouse staff will assist to load the order into customer's vehicle upon request if the total quantity is 100 sqft or less. If total quantity is more than 100 sqft the order will be palletized.

Job-site deliveries will be offered at a charge of $150 per drop in areas that can accommodate a commercial truck. Dealer will need to complete the "Job-site Delivery Checklist" and fax back to the FABER Order Desk for approval. Full address, name and contact phone number of the home owner/contractor that will be receiving the material must be stated on PO. The delivery will be dropped curb-side, driveway or garage only. A receiver must be present to unload the material at the job-site; driver will not unload. A receiver must inspect and sign for the material prior to the drop. Any shipment that must be returned to Faber due to conditions that make the order "undeliverable" will be subject to $50 return fee. Job-site deliveries will be considered on a case-by-case basis and may not follow our regularly scheduled delivery routes. 

 

RETURN POLICY:

Returns will require a Return Authorization Request Form to be completed and will require FABER approval prior to processing. Goods returned without authorization will be refused. No returns will be accepted after 30 days from the date of shipping. Material will be counted and inspected on Dealer premises and/or FABER warehouse prior to acceptance.

Returns will be accepted on resalable goods only; damaged material will not be accepted. Boxed or bundled material must be returned in original packaging and packaging must be undamaged. Material that was delivered to a job-site is NOT eligible for return. Returns will be retrieved during the next delivery to the Dealer location.

For NATURAL STONE products, returns will be accepted on full-orders only, partial returns will not be accepted, including mosaics.

There will be a 20% restocking fee charged with all of the above conditions met.

 

PRIVACY POLICY:

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from store.fabertile.ca (the “Site”). 

Personal information we collect 
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

We collect Device Information using the following technologies: 
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”. 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

How do we use your personal information? 
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 
- Communicate with you; 
- Screen our orders for potential risk or fraud; and 
- When in line with the preferences you have shared with us, provide you with information or marketing relating to our products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site.

Sharing you personal Information 
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

Data retention 
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

Changes 
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

Contact us 
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@fabertile.ca or by mail using the details provided below: 

FABER Surfaces 
[Re: Privacy Compliance Officer] 
3800A Laird Road , Unit 7, Mississauga ON L5L0B2, Canada